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6 IT design Resources
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Lessons From FedEx, Schwab, eBay, And Others On The Customer-Driven Web Economy
informationweekreports.com— — “It’s about building new connections to customers—not just crafting a killer Web site.”
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Relationship Management: Stronger Parternerships to Inform IT Planning
connect.educause.edu— — “Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning.”
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1-800 Flowers blooms with blogs, social networks
video.zdnet.com— — “Steve Bozzo, CIO of 1-800 Flowers, discusses innovative technologies the company is working on to deliver flowers more efficiently to its customers including 1-click, wireless shopping and Web 2.0 technologies such as blogs and social networking.”
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Short Clip: For Schwab, it’s all about the client
video.zdnet.com— — “Charles Schwab CIO Gideon Sasson explains how innovation begins with clients, not technology.”
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One Size Fits One: Tailoring Technology to Consumer Needs
knowledge.wharton.upenn.edu— — “While a number of commentators these days suggest that the web could soon make newspapers, magazines and TV obsolete, Jeff Weiner, senior vice president for search and marketplace at Yahoo!, doesn’t buy it.”
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When Too Much IT Knowledge Is a Dangerous Thing
Library Database
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“Rather than trying to apply an exhaustive IT implementation checklist, executives should focus on identifying the likely pitfalls for the specific project at hand.”